Shipping policy

Overview

We currently ship to the United States

Free standard shipping on all orders

Order cut off: 2:00 PM (EST)

Handling time: 1-2 days Mon - Fri

Transit time: 5-7 days Mon - Fri

Total delivery time: 6–9 business days (processing + transit)

Shipping Coverage

We currently ship to addresses within the United States only. At this time, we do not offer international shipping.

Shipping Costs

We offer free standard shipping on all orders. There are no hidden fees or surprise charges at checkout.

Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday). Orders are not processed on weekends or U.S. public holidays.

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (EST) will begin processing the same day. Orders placed after the cut-off time will be processed the next business day.

Transit Time

Once shipped, orders typically arrive within 5 to 7 business days, depending on your location. We ship Monday through Friday. Weekend delivery is not available.

Total estimated delivery time: 6 to 9 business days (processing + transit).

Carriers Used

We use reliable shipping carriers including UPS, FedEx, DHL, and USPS, based on your location, order size, and weight.

Tracking Information

Once your order ships, you will receive a confirmation email with a tracking link.

You can track your order by:

• Entering your tracking number on the carrier’s official website

Delivery Issues

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure you are taken care of.

Contact Information

Phone Number:
+1 (986) 300-5807

Email:
support@thebackyardaura.com

Business Name:
Top Brand eStores, LLC dba The Backyard Aura

Business Address:
920 N Regal Ct.  Post Falls, ID 83854, United States

Customer Service Hours:
MON - FRI 9 AM to 5 PM EST